According to CNN, the department store Kohl’s announced on Tuesday that it will accept Amazon customers’ order returns for free — even without their shipping box — at all of its more than 1,150 US stores beginning in July. Shoppers can drop off their returns at customer service desks, and Kohl’s will package and ship the items back to Amazon using its own logistics network.
With this service, Kohl’s says it’s accepting “eligible” Amazon items — without a box or label — at no additional cost for the customer. It says it then packages the items and sends them back to one of Amazon’s return centers.
Meanwhile, Kohl’s recently said it’s selling Amazon products in more than 200 stores, now. That’s after Amazon announced in March that it planned to shutter all of its pop-up shops across the country. But Kohl’s continues to sell items from Amazon like the Fire TV and Echo Dot.
“Growth in this partnership … illustrates to us that stores are needed, even as online shopping becomes increasingly pervasive,” Jefferies analyst Randal Konik said in a research note. “We believe Kohl’s is being strategic in the execution of its omni-channel strategy by leveraging its strength (the scale of its physical store portfolio) and the strength of its partner (Amazon’s highly-loyal customer base and innovative products).”