A family in Texas was left confused and irritated after the graduation cake they received did not include the actual cake. The cake was intended to be served at Flores’ daughter’s party to celebrate her graduating from high school. “This is my baby, and she was graduating, so it was very important to me,” Flores told KPRC.
When she arrived at the Walmart to pick up the dessert, Flores said there were some red flags. At first, the store said her order for a two-tier cake wasn’t there.
“They didn’t have our order. They didn’t have anything ready,” she said.
Then the store told her she could choose any other cake in the store – free of charge. Flores told KPRC that she chose another cake, a smaller one than the one she ordered, and the staff decorated it and added a picture.
It wasn’t until they were cutting the cake at the party that Flores realized it was just made of Styrofoam.
“They can’t replace the moment that we lost. It’s a special moment, and this is what we got for it, a Styrofoam cake. Not only did they mess up one time, they did it twice,” Flores said.
The family said they were given a $60 gift certificate from Walmart when they reported the issue.
KPRC contacted Walmart regarding the incident.
A spokesperson said, “Incident was a result of a misunderstanding. The matter has been resolved. The customer was given a gift card for her inconvenience.”